Frequently Asked Questions

 Products are made to order and tested to last 12 months from receipt of purchase.  

 Yes, our products are formulated for all hair types. Please see product specification under each item for details on what hair type each product is suitable for.  

Yes, our products are formulated for natural and chemically treated hair.
 

Yes, our products are proven to retain color (regardless of pigment) while providing moisture. 

We accept all major credit cards. We do not accept eChecks 

Yes. Every product is manufactured   

No,  our products contain organic, natural and plant-derived ingredients. No product is 100% natural or organic that is sold in stores because their is no such thing as a natural preservative that will be effective  

Yes, our products do not contain harmful chemicals
 

For hand made orders and samples, there are no refunds.  

Yes, we are partnered with Affirm. 

Absolutely. We stay away from sulfates as they are harsh and synthetics used to breakdown dirt. Instead, we use natural ingredients that break down dirt without stripping away your natural oils. 

Our products are fragrance free, meaning we do not include artificial fragrances or chemicals masking as “fragrance.” However, our products do have scents from essential oils and the other natural ingredients in our formulas 

No way. Silicones are petroleum-derived polymers that create buildup and clog the pores on your scalp, preventing your hair from absorbing nutrients and moisture. We use natural ingredients that will have your fingers and comb brush right through your hair. Trust when we say, you won’t be missing silicone anytime soon.   

A number of our products contain Shea Butter and Mango Butter. We also use other oils derived from nuts and seeds found in fruit throughout West Africa and South America. If you have allergies to tree nuts, be sure to read the ingredient lists carefully and consult with your physician prior to use if you have any questions. You can always reach out to our customer service team with specific questions as well! 

Maggie Smith created J. Lee from her grandmothers old hair remedy recipes with herself and family in mind. While not formally tested on babies and children, she has been using these products on her little ones since they were babies. We have many customers who use J. Lee for their entire household.
 

Our products are unisex and universal! 

Unless your bottle leaked while in transit, it is not missing any product. Legally, our manufacturer has to fill to the oz listed on the bottle and that fill is to the 2oz mark. We fill our bottles to that spot and purposely leave space. When we were doing shipping testing we had some leakage occurring on a few items. We found to help with that, besides tape, is to get a bottle that is bigger than our fill so the formulation has room to expand as it moves through different elevations in shipping and being bounced around. 

J. Lee is Black woman-owned, to be exact. Maggie Smith founded J. Lee in 2011 in her home going through old notebooks of her grandmother's hair notes. After attempting to formulate the products herself, she was introduced to a chemist, another Black woman, who would formulate in their kitchen every other weekend. 

Our mission from the start has been to offer clean, nature based products that actually work for textured hair, packed full of ingredients scientifically proven to improve hair and scalp health. J. Lee is not only a hair care brand, but a wellness company. We are dedicated to creating and nurturing clean products for textured hair by people with textured hair.  

J. Lee was specifically and intentionally made for people with textured hair and families with mixed children or relatives. Since our products are formulated for an array or hair concerns, our customers’ hair types hit everything on the spectrum from super fine, fragile hair with the tightest kinks and coils to super thick, non-porous and porous strands. 

It means using ingredients that do not cause harm to the body or to the environment. Our products are always free of SLS, SLES, parabens, silicones, artificial fragrances, or dyes. Our ingredients are responsibly sourced, plant-based, and cruelty free. 

Studio Nu products are formulated, developed, and produced in the USA. 

Check your email! Once your order ships we are able to make a track number which will be sent to you via email. If you prefer to get shipping updates via text you can sign up here. If for some reason you are unable to find your shipping confirmation please contact customer service at shopjlee@studionuchi.com  with your order number.
 

 While our fulfillment center works very hard to get all orders out as quickly as possible, please allow up to 3 business days for processing to receive your tracking number as we're available to limited staffing at our facility
 

For orders placed prior to 4pm CT the same day please email shopjlee@studionuchi.com so we can work with our fulfillment center to cancel the order before it ships. We fulfill and ship all orders by 5pm CT each night. In the case that you placed an order the prior day it might already be shipped. Please email shopjlee@studionuchi.com so we can try to pull the order back before it ships out. If your order was already shipped, you're welcome to return your unopened items to us at your cost as outlined above.